You’ll say, ‘No, we’re out of that,’ and they’ll ask us to check again. They’ll ask if we have something in the back. It’s amazing that some people think it’s okay to speak to another person that way. I told him I really wanted to help him, but please don’t speak down to me. I don’t know what I was supposed to do with that. But he interrupted me to let me know that he was a doctor. I tried to explain how they would weather, that the color would change. So we did an exchange, and he got new planters delivered. “They weren’t the exact colors he thought he’d gotten. “When I was at Restoration Hardware, a client had some issues with some planters,” says Jo, who now works at The Buzz Magazines. Jo Rogers worked for 15 years at retail stores like BCBG, Seven for All Mankind, Restoration Hardware and Splendid, and she says that people would sometimes forget their manners. But sometimes, in the rush of the season, we can forget to include all humans in that intention. Most people don’t.”ĭuring the holidays, we’re all about cheer and goodwill toward humankind. Less terribly, many of us have asked grocery checkers or bank tellers how their days are going, and the response we hear is, “Thank you so much for asking. Apparently, the customer deemed the wait too long and the coffee unacceptable, because when she was handed the coffee, she threw the hot cup back at the barista and said, “You’ve made me late for work!”

The busy staff took her order, and the customer waited. Last holiday season, a local Starbucks barista says, a customer rushed in for a coffee before work.

Goodwill coffee buzz